Working with Josh was a true pleasure given his responsiveness and patience. Because of my work and travel, it took months to work through the reverse mortgage on my mother’s behalf. A few times I’d asked Josh to pause the process and then remind me at a later time for check in. He fully respected this and conscientiously follow up at the agreed upon time. Then when we did engage, he was super responsive. It came down to him and another lender and Josh won us over.
